All the owner / agents who list with and use the service of suitevalue.com, signs an agreement to adhere to a Standard of Excellence in dealing fairly with renters.

The Standard of Excellence requires the owner/agent to deal in a professional manner with renters as follows:

1. Respond to all inquiries in a timely manner
2. Ensure rental property is clean and in good repair
3. Be truthful and accurate in descriptions of rental property and amenities
4. Treat customer's personal information with care (have privacy policy, security measures, respect customers' request regarding unsolicited mail/email)
5. Clearly state policy for reservations, deposits, damage deposits, rules and regulations, and refunds.
6. Seek to satisfy renters by honoring representations made to renters, answering questions, and resolving renters' complaints and disputes in a timely and responsive manner.

Suitevalue.com, at its sole discretion, will deny services to an owner/agent if there are sufficient complaints from renters which shows the owner/agent violating the commitment to the Standard of Excellence. If this should occur, only the paid listing fee prorated for full months still left on the subscription will be reimbursed.